450000 Square Ft Furniture Store
Client Letter March 2001
The 450000 Square Ft Furniture Store in Kansas City
Last Month the Nebraska Furniture Mart announced that they were building a new store in Kansas City. No big Deal you say. What is one furniture store more or less, to a company the size of Berkshire Hathaway. Maybe, but this is No ordinary store. If you have never been inside the Nebraska Furniture Market it is easy to underestimate its significance.
It is not that one furniture store will have much impact on a company the size of Berkshire Hathaway, but a visit to the Omaha store speaks volumes about Warren Buffett’s business philosophy, and particularly it helps the visitor understand how he has built a huge moat around this furniture business. If I were teaching a class in a business school about moat construction for a retail business I would start the class out with a trip to Omaha.
Depending upon whom you believe, the store is either a little bigger (furniture trade magazine) or a Little smaller (Kansas City Star) than the Omaha Store. 450000 Square Ft Furniture Store – it is huge by any standard. To put this number into perspective, Home depot just opened a new store close to my home in Orlando. It is 135,000 Square feet, so NFM’s Kansas City store will equal 3.33 Home Depots. Perhaps a more relevant comparison is with a Furniture store chain here in Orlando.
Kane’s Furniture just completed the biggest expansion in its history. It opened five new stores (some replacing old stores). This expansion makes them the largest furniture retailer in Orlando. Kane’s new stores are about 35,000 square feet. In other words their whole program only amounts to 175,000 square feet or about 38% of our new Kansas City store.
I have been a fan of NFM for a long time and wonder why Warren Buffett does not take the concept national and become the Home Depot of Furniture. But retail furniture is a difficult business, and so far most of the companies that have tried to go national have ended up in bankruptcy. Furniture retailing today remains mostly a fragmented, high mark up business with no dominant national brand.
So What? No big impact on Berkshire Hathaway right? Let’s do some Math. NFM Now has 3 stores in three states lets say for arguments sake that the population served by these stores is four million. A little simple Math says that the country could support 212, 450000 square ft furniture stores. At 200 Million that this store will cost, that’s 42 Billion in capital needed to build 209 Stores.
In 1994 (the last year before the R.C. Willey acquisition and therefore the last year were we have stand-alone figures for the Omaha store) NFM had 240 million in sales and just one store. It was growing revenue at an average of 9.4% per year in the 5 years prior. If they have continued revenue growth at this same pace the sales for the Omaha store in 2000 would have been around $400 million. That’s more than the total sales of CORT, about the same revenues as Jordan’s in 1999, and almost twice the sales of W.C. Willey when we purchased it. That for ONE FURNITURE STORE.
A furniture retailer with 212 stores and 400 million in Revenue per store would generate 84 Billion in sales per year (that is more than five times Berkshire Hathaway’s revenue in 1999 from the insurance business). Berkshire Hathaway manages an operating profit of about 9% on its Home Furnishing Retail operations that would equal about 7.5 billion if the revenues were $84 billion.
So is Berkshire Hathaway going build 200 furniture stores? My guess is that it is too early in process for anyone to know the answer to that question, but that they could if they felt like it, and there is nobody else in the furniture business that could.
Furniture Store Moats
A 450000 square ft furniture store comes with a huge moat attached and Bus load of alligators. People will drive a long way to find just the right piece for their home, especially if they know that the price is going to be cheaper than the local store. My experience at last years annual meeting is an example.
There was a new shareholder on the plane from Atlanta when my wife and I flew into Omaha. She asked what there was to do in Omaha besides going to the annual meeting. I told her that next to the meeting the most important thing to do in Omaha is to go to Borshiem’s and Nebraska Furniture Market. She Laughed thought I was Making some crack about Women and shopping, but I was serious. If you want to Understand Berkshire Hathaway you have to go to the Nebraska Furniture Market.
If you have never been there, Imagine the biggest furniture store you have been in and multiply times 10. The place is huge; a typical first reaction is “what the hell is this thing doing in Omaha?” The reason it is in Omaha is because of Mrs. B and because when Warren Buffett buys something he wants them to start throwing crocodiles into the moat.
My wife and I had been looking for a curio for a few months and had pretty well covered all the furniture stores in Orlando. Before we left Orlando she had decided on one and checked all the prices. The same piece was available in at three stores in Orlando. Sears had the best price $699+$42 for tax and $45 for delivery or $786.00 At Robb and Stuckeys (upscale, lots of ambiance and free cookies) the same curio was $849 plus 59.43 Tax or $908 but no delivery charge. At a third store the price was in between these two.
So when we were in the NFM Monday just for fun I decided to compare prices. I had no intention of buying there. I figured there was no way they could ship one piece furniture half way across the U.S. And compete with the price at a local Store.
In Orlando Most stores had two or three pieces in the color we needed and some had none. At NFM there where fifteen. I found the piece we had decided to buy and the price on the floor was $549. I figured the delivery was going eat up the difference but I asked the salesman anyway. Guess what the delivery from Omaha to Orlando is? $120 for 1400 miles vs. $45 bucks for the local Sears to take it out of their Warehouse and carry it half way across Orlando.
But that’s not the good part. The Shareholders Price was $395, and they will not charge me sales tax. So I can get it delivered to me in Orlando and set up in my house for $515 net. $271 less than the local Sears and $393 less than Robb and Stuckeys (but hey, they do have great cookies).
It will be interesting to see how the furniture business develops. If our different chains remain independent and how fast they expand, and what kind of stores they build. It is my recollection that R.C. Willey announced last year that they were building a 175,000 square feet store in Las Vegas. That is not 450,000 square feet, but as I remember they had only smaller stores when Berkshire Hathaway bought them. For detailed musing on Berkshires Home Furnishings Business and it its connection to the.
Principle of Intermediate Fragmentation
On the list of Charlie’s favorite books is Guns Germs, and Steel written by a Professor at the UCLA Medical School Jared Diamond. It is a book about human systems and the impact they have on history. Professor Diamond the discusses the economic implications of his theory in “How to Get Rich.” Professor Diamonds theories are central to understanding and evaluating Berkshire Hathaway’s Management Philosophy. The professor is attempting to use history as a laboratory to identify optimal methods business organizations, and his theories generate two fundamental conclusions.
- Societies that are isolated fail, because “most innovations come in from the outside, rather than being conceived within that society …” In addition, Intellectual mistakes that lead to behavior that makes no economic sense are inevitable within any human society. In an isolated society these mistakes can lead to intellectual and economic retreat. It is “competition between human societies that are in contact with each other that what drives the invention of new technology and the continued availability of technology.”
- The Principle of Intermediate Fragmentation describes the ideal business structure, and the best size for groups within that structure. “You want your human society or business to be broken up into a number of groups which compete with each other but which also maintain relatively free communication with each other.” If a society (business) gets too big the people at the top use secrecy as instrument to concentrate and maintain power, this restricts communication within the organization and eventually destroys its power to compete.
Guess who Professor Diamond points to for example of properly organized company? “Microsoft has lots of units, with free communication between units, and each of those units may have five to ten people working in them, but the units are not micro-managed, they are allowed a great deal of freedom in pursuing their own ideas. That unusual organization at Microsoft, broken up in to a lot of semi-independent units competing within the same company,”
So what does all this have to do with Berkshire Hathaway? Well it looks like we are going National with the Furniture business, but that the model is decidedly more Microsoft that home depot. We now have NFM in the Midwest, R.C. Willey Home Furnishings in the west, Star Furniture Company in Texas, Jordan’s Furniture in New England and Cort Furniture. We have Five separate furniture companies. Any other parent would have consolidated these purchases to achieve the obvious synergy and economies of scale.
But not Charlie and Warren Buffett, My first reaction was to see this as a sort of quaint old fashioned Buffettism, but read “How to get rich” and you get a different thought. In the furniture business we have five different Companies with managers that have spent their life in the furniture business, surely the collective wisdom of all these different managers, is greater than that of the one best manager (if you could figure out who it is). So instead of trying to decide who is the best manager so they can put one person in charge, and get rid of the rest they leave the old structures intact. To compete and communicate.
Maybe this is the way you build an organization to compete in the Twenty-First century. You have a company with lots of units, with free communication between the units, the units are not micro-managed, and they are allowed freedom to pursue their own ideas. These units still have to compete with the other units in the company and the other companies in their markets, so stupid ideas are allowed to fail. The problem with micro-management is the stupid ideas tend to get stuck in the system.
Viewed in this light Berkshire Hathaway’s structure seems not quaint, but perhaps, leading edge. The first company on the planet to do this particular thing. If it works, it will become a new paradigm. Fifty years from today maybe, this is what they will teach in business school. If it does not work it is not going to have a big impact on Berkshire, so the risk is low and potential for reward very high.
If applied though out the company (you can make the argument that it already has been in a limited way) it allows Berkshire to keep growing at 15%, or better, for a very long time. Maybe it allows Berkshire Hathaway to be the first American Company to reach one trillion in market cap. It should also be noted, that once the system is up and running, it is not dependent on a dominant technology or any particular individual (sorry Warren Buffett) to keep it running.
Berkshire Hathaway is not just an insurance company anymore. What it is, is hard to define and changes from day to day, but it is not too difficult to envision a point in the not too distant future where the Revenue from its operating companies will pass that of the insurance business. How large will the home furnishing business get? I doubt that anyone has the answer to that question today. But the size of the Kansas City Experiment suggests that executive Jet may not be the only Berkshire Hathaway subsidiary capable of massive revenue expansion.
Market Comment
This Week we are celebrating an anniversary of sorts. It was almost exactly one year ago that the NASDAQ Market hit its all time high of 5011 last week it closed at 2187 or down 54% in twelve months. While the broad market has done better than the tech stocks the S&P 500 is down 9% for the last twelve months, and the Wilshire Index which is the best gage of the over all market was down 15%. As I have said before the thing that makes me happiest as a Money Manager is to be up when the market is down.
In this regard the news keeps getting better. Our performance relative to the averages for the last 12 months is the best in the Companies history. Composite Gain for managed accounts was 36.19%, versus a loss of 15.44% for the Wilshire index. This amounts to a net over performance of 51.63%.